Return and Refund Policy
I. Return Eligibility
1. Defective or Damaged Products
If your item arrives damaged or with a defect, please notify us promptly so we can arrange a replacement without delay.
2. Incorrect Products
Should you receive an item that is not as described or the wrong product, you may return it within 7 days of delivery.
3. Return Conditions
Returned products must remain unused, in their original packaging and condition. Items that have been used or are no longer in their original state may not qualify for a return.
II. Return Process
1. Notification
To initiate a return, please reach out to our customer support by emailing us at smartydigitals@gmail.com or messaging us on WhatsApp at +91 8788416911. Please include the following details:
- • Order number
- • Product details
- • Reason for return
2. Return Authorization
We will provide return instructions and issue a return authorization number if applicable.
3. Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or incorrect items.
III. Refund Process
Refunds are generally processed within 7 to 10 business days upon receiving the returned item.
IV. Replacements
1. Defective Products
For products found to have defects or damages, a replacement will be arranged promptly after the return process is completed.
2. Incorrect Products
If you received an incorrect product, we will dispatch the correct item as soon as possible.
V. Warranty
All products are covered by a one-year warranty against manufacturing defects. This warranty excludes damages from misuse, accidents, or normal wear and tear.
VI. Contact Information
If you have any questions or wish to initiate a return, please reach out to us at:
VII. Shipping Policy
Orders are generally shipped within 7 days of purchase.
Company Address
Smartyd
Smarty Digital, Bhagirathi Nagar,
Sade Satra Nali Road, near Handball Stadium,
Hadapsar, Pune 411 028.